L3A4970 || || || || || || || || || | || || || || || ICT SUPPORT REGISTER
All staff who require ICT support for in school support must register their request. Please be specific and detailed.
If you need further discussion, please add to the discussion section, date and add your details.
Ensure you have exhausted all help desks and support of programs.
Often problems with software etc can be solved with a quick call to the DET HELP DESK. 1800 338 483
In the table below:
Please add your entries to the top of the table in the blank rows allocated.
Gray text background indicates complete.
Red text may indicate more information needed.
Name
Date
Room
Issue
Rank
ICT Support allocated/comments
Technician/Officer/Report/Sign off
Bronwyn Kelly
02/2/12
A724
Smartboard not working - pens and buttons won't register, filter needs fixing
high
Bronwyn Kelly
27/1/12
A724
Speakers sound not working on Smartboard when using computer
high
Kathy Efthimiou
9/12/11
library
upgrade office computers to latest version of clickview library manager
9/12/11
Kathy Efthimiou
10/11/11
Library
Workstation 8. Blue screen again. Registry cannot load the hive file.
Med
9/12/11 logged call 1894027
Kathy Efthimiou
10/11/11
Library
Workstation 2 Blue screen unmountable boot volume
Med
9/12/11 logged call 1894027
Kathy Efthimiou
10/11/11
Library
Please read Kelly's email re: library enquiry terminals. May need Ray's assistance
High
Julie Maddocks
12/10/11
Library
Workstation 2: Not powering - cables all checked, not turning off. Fan is very noisy
21/10/11 ok today
21/10/11
Julie Maddocks
12/10/11
Library
Workstation 9: Blue screen
21/10/11 Logged request for reimage INC000001815244
9/12/11 - regional support reimaged 1/11/11 - joined to domain today
Julie Maddocks
12/10/11
Library
Workstation 8: C0000218 registry file failure
21/10/11 Logged request for reimage INC000001815223
logged new call 1894027
Julie Maddocks
12/10/11
Library
Workstations 10, 16 & 17. Domain not available, checked all cables
21/10/11 -
students using them
21/10/11
Julie Maddocks
12/10/11
Library
Workstation 18. F and X keys jammed
21/10/11
keyboard had been moved to 19, 18 ok, now getting clickview error
Julie Maddocks
12/10/11
Library
Please disable sound all library computers
Wendy de Graaf
10/10/11
Library
Workstation 19:
still out of order - previously keyboard not working.
21/10/11
many of the top and bottom rows of keys had been swapped. F and X jammed because they're in the wrong place. Jammed keys caused long beep at startup. Re-arranged keys and moved to a different USB port, keyboard recognised.
Wendy de Graaf
10/10/11
Library
Workstation 15:
Could not log-on: Rosebay-H not available.
21/10/11
tested ok for one staff , students using it
21/10/11
Wendy de Graaf
10/10/11
Library
Library Enquiry Terminal - keeps shutting down, will not turn on.
Wendy de Graaf
10/10/11
Library
Workstation 5:
"Found new hardware" pop-up - HIDClass problem with thumb drives.
Wendy de Graaf
10/10/11
Library
Set up a Student Scanning facilty using the library copier.
Bronwyn Kelly
20.9.11
A724
Smartboard not working - screen stays blue
high
Lucy Andre
12.9.11
My office
Adobe to open and use SMART
Assistance to download or package needed?
Kathy Efthimiou
9.9.11
library
Open High computers are sluggish
removed profiles and uninstalled Adobe creative suite
9.9.11
Paul Bollard
9.9.11
Assist with installing new scanner
9.9.11
Kathy Efthimiou
2/9/11
library
Please disable audio to speakers to ensure headphones are required for sound.
low
Bill Lo
31.8.11
A614
The Maths web package MATHLETICS needs the updated version of Flash Player to work properly. Please update the computers in A614 for that. Bill's computer at B-block staff room also need the update.
Upgraded all the computers in a614 to flashplayer 10.0 this will allow mathletics to run with a warning at login. It should update itself over the next few days.
2.9.11
Kathy Efthimiou
1.9.2011
library
Workstation 21 keyboard letters jammed and others removed. Same problem as 19. Student seen on machine Khoa Sloane. Please check students account. Log with Lenovo if it appears to be hardware or replace keyboard. Cable tie any new components.
med
Lenovo Keyboard has been vandalised, keys rearranged.
kathy Efthimiou
1.9.2011
library
Workstation 20 repaired under warranty- requires new video drivers and SATA drivers as per Syd Region install instructions. What else is required Kelly?
high
looks ok, drivers installed, cleanslate etc.
2.9.11
kathy efthimiou
1.9.2011
library
Open HS computers still too slow. Are profiles removed from them? If not, please remove. Middle machine needs another new Ethernet cable. Add missing components to fourth machine.
Set up new enquiry terminals with local login – keep switched on. Neither working currently.
Please contact Emmanuel with IP address as per his email to attempt remote removal of profiles.
Setup staff printing via Bears on library computers.
High
High
Computer with missing components has a faulty power supply - will not turn on.
Reset admin pw and set up one enquiry terminal
Called Emmanuel but he was at another school so not able to help.
swapped keyboards so 19 is now working post vendor work
9.9.11
Kathy Efthimiou
12.8.11
Library
Workstations 5, 15, 13, 20, 18, 19 need to be reimaged. No. 20, 18 and 19 need old video drivers removed and new ones installed. Provided by Sydney Region to Kelly Robinson who they contacted yesterday while on a maintenance call at RBSC library. Kelly then needs to reinstall cleanslate on all 21 machines.
High
Sydney region have applied fixes to these machines, cleanslate has been reinstalled
2/9/11
Kathy EFthimiou
12.8.11
Library
Make command and run prompts on two enquiry terminals unavailable to students to stop them tampering with settings. Have caught one student fixing it.
Med
Kathy Efthimiou
12.8.11
Library
Clickview server upgrade and manager upgrades to be installed after Ray resolves virus issue and backs up video collection. Gary please advise of date for this asap so i can plan my Clickview work.
High
Kathy EFthimiou
12.8.11
Library
Install Clickview Player 2 on all PCs around school when we commence using Clickview Online. I will forward install and requirements eg..NET frame info to Ray and Kelly.
Med
Kathy Efthimiou
12.8.11
Library
18 and 19 problems detecting keyboard and mice, both new brand and Lenovos. Mouse works on 19 but not keyboard. When you type on 19 wrong letters appear. Issue needs to be diagnosed before reimage and driver changes can occur.
problems around the d and c keys, cleared with a spray from a can of air
12.8.11
Bill Lo
5/8/11
A617
A614 needs about 5 mouse and 3 keyboard. Some computers have everything upside down or sideway. I would also like to fix the cables, including the ones under the bench and that of the mouse and KB. Another way to control the mouse is to detach all mouses from computer and issue to students by teacher.
keith rowe
1st aug
GA Office
symantec antivirus software defs haven't been updated since 30 june. Reported to help desk they rang back once. haven't rung back when they said they would. 30 days out of date is a bit of a worry. Please push out new defs ASAP
update came through 11.8, Keith will leave computer on overnight and monitor.
Kathy Efthimiou
22/7/11
Library
Computer 21 doesn't start; error file missing or corrupt ...
Kelly: disk drive isn't operational so can't reimage, kathy purchasing external disk drive
reimaged using Georges external cd drive
Kathy Efthimiou
22/7/11
Staffrooms
Ensure clickview is version 1.8 on all machines in staffrooms
Kathy Efthimiou
26/5/11
Library
Computer 9, 13 and 14: extremely slow
Kelly: attempting to remove profiles, reimage might be faster.
Kathy Efthimiou
22/7/11
Library
Computer 11: Computer is ok, keyboard and mouse are missing
Kathy Efthimiou
22/7/11
Library
Computer 18; students can't login, when entering a&s numbers are entered or a long string of numbers numbers are entered
swapped keyboard to computer next to it to determine if it's a computer of keyboard problem, and turned over and tapped bottom of keyboard to remove any foreign objects, both computers now working. may need to monitor, keyboard may need replacing.
Kathy Efthimiou
22/7/11
Library
Enquiry terminal (on right side) doesn't go past login sscreen when you attemp to login
Was set to auto login as admin which needs a password, changed to auto login as enquiry, user still needs to click 'ok' at startup
22/7
Kathy Efthimiou
22/7/11
Library
Some student computers are not recognising thumb drives
Kelly: Haven't been able to reproduce, suggest computer may be slow to recognise drives and to to press F5 (or view -> refresh) and wait. Record computer number if still not recognised after 5 minutes.
22/7/11
Kathy Efthimiou
22/7/11
Library
Ongoing issues with student computers
Kelly: created a paper log so library staff can log problems quickly and we have a record of what problems are continuing to occur.
22/7
Donna Masterson
1/7/11
C216
Carried over from March 20Printer doesn't work and computer number 060090 cannot login in - won't turn on. Needs to be replaced.
Also, need to know if computers can take Sibelius 6 - physically capable?
URGENT for HSC work
tested printing from one apple 29/6 worked ok but network cable was out which could've been causing problems.
minumum requirements for sibelius 7 on mac
Mac OS X 10.6.7 or later, Mac OS X 10.7, 1 GB+ RAM, 750 MB hard disk space, DVD-ROM drive
Can't find minimum requirements for sibelius 6 but it looks like it needs Mac OS 10.6 and the computers in the room are currently 10.4.
quick search on upgrading the Apples from 10.4 to 10.6 hasn't convinced me it will be easy, will need to check machine specs. Kelly
Wendy de Graaf
10.03.2011
Library
Assistance and advice required to externally back up the entire Student ID Cards computer, which is not on the school network.
High
Wendy de Graaf
10.03.2011
Library
Back up system (external hard drive or ghosting) to be implemented for Clickview collection on server.
High
Wendy de Graaf
10.03.2011
Library
New casual staff member Elizabeth Makris needs to be set up on the school Network with login.
High
Wendy de Graaf
10.03.2011
Clickview Library Manager to be installed on new computer in Library Workroom.
High
18/3/11 kr
Wendy de Graaf
10.03.2011
Library
Library Computers with CD trays not working to be repaired under warranty.
High
library has decided to use an external drive
18/3 kr
Karen Freeman
4.03.11
Library
Keyboards on computers 11 & 12
damaged
High
Karen Freeman
11.02.11
Library
Clean slate needs to be added to library computers as students keep loading games. Computer 17 disc drive won't close
Medium
Wendy de Graaf
23.02.2011
Library
Students having network log-in problems in the library. Sometimes trying up to 3 different computers before their log-in works. Is this a school network issue?
Medium
Discussed with Kathy. If network cable is loose it takes a minute or two to re-establish connection after reconnecting
18/3
Wendy de Graaf
23.02.2011
Library
Two computers out of order in the library. One needs re-imaging. A third computer takes a very long time to boot up and launch any software. Needs investigation.
High
Robbie has reimaged
Lucy Andre
3.2.11
Support Classroom
10 computers rolled out to this classroom requries set up. Students are relying on these computers to learn
High
Wendy de Graaf
08.12.10
Library
Virus Definition files out of date on some Library Office computers. Please update signatures to ensure we comply with DET requirements.
High
Wendy de Graaf
01.12.10
Library
SMSpresso for overdue library books not working and not supported by IT support or Sydney Region support.
High
Wendy received email from Stu, overdues from last year cannot be processed.
Wendy de Graaf
01.12.10
Library
Set up guest/generic username and password for library.
Med
18/3
Wendy de Graaf
01.12.10
Library
Remove obselete enquiry terminal computer and dispose.
Med
completed 2010
Wendy de Graaf
01.12.10
Library
Setup computer for Datacard Camera and install Tru-photo solutions software.
High
completed 2010
Kathy Efthimiou
03.11.10
Library
Please change the rest of the student library computers to have the boxes standing on their sides to provide more room on the desk.
Med
3/11/10
Wendy de Graaf
03.11.10
Library
Please update Anti-Virus signatures on computers in Open High School seminar room and Enquiry Terminals.
High
3/11/10
Luke Gilmour
21.10.10
MEP Office
Computer starts up with a black screen, tested with another monitor had the same result, moved to TAS office
High
Wendy de Graaf
21.10.10
Library
Clickview 24/7 needs to be upgraded to version 1.5. Knowledgebase article with instructions and prerequisites available in library.
High
3/11/10
Wendy de Graaf
21.10.10
Library
Further to entry logged 22/09/10 re Library Enquiry Icon not appearing on some staff desktops, Kelly requires Ray's assistance as she is unfamiliar with the scripting to fix this.
Med
Wendy de Graaf
21.10.10
Library
A number of computers boot up to a blue screen with registry error message. This requires investigation. Kelly to follow up.
Med
Wendy de Graaf
21.10.10
Library
Enquiry Terminals need Virus Protection software updated and Firewall is turned off on one. We do not have administrator privileges to be able to do this ourselves.
High
3/11/10
Wendy de Graaf
21.10.10
Library
Upgrade Clickview Library Server/Manager to Version 1.7.4
(download from the Clickview website)
High
3/11/10
Claire Wilson
19.10.10
C219
Interactive White Board is not 'interacting'
kigh
ran smartboard control panel to detect the board then was able to orient. suggested keeping a spare usb cable as there may be a problem with the usb cable.
20/10/10
Niki mcDonald
19.10.10
B517
Adobe Flash player 9 needed to access Prezi on 02, 04,01 and power issues for 13 to 17. 06 and 07 not loading
High
installed adobe 10 on 2 and 4. Power is restored on 13-17. 7 has been vandalised, can't be turned on, installed cleanslate on 6
20/10/10
Paula Bertoli
23/9/10
A605
Teacher's Computer not on the internet and not working
High
Robbie fixed it
24/11/10
Wendy de Graaf
22/09/10
Library
Library Web Enquiry icon not appearing on some staff desktops.
Please discuss with Kathy.
Med
Wendy de Graaf
22/09/10
Library
Computer 13 will not let students log in. Kathy will explain.
High
Wendy de Graaf
22/09/10
Library
Computers 3, 4, 19, 20, 21 need to have "P Counter" re-installed.
High
setting changed in cleanslate
22/9/10
Niki McDonald
14/9
B517
Computer #20 fozzy screen.15 computers not working
High
circuit was broken, Garry corrected
screen 20 needs replacing
22/8/10
Louise Hawkins
14/9
A717
The computer attached to the data projector is too old and so you can't access most files saved, web 2.0 tools, OneNote etc. Is it possible to get an upgraded computer?
High
Kathy Efthimiou
13/9
library
Pcounter icon has disappeared from workstations 19, 20, 21 and 3. Suspect it has to do with clean slate. Students cannot release printing and their accounts aren't being deducted. Must be released by me at workstation and funds adjusted manually.
high
changed setting in cleanslate
22/9/10
Kathy Efthimiou
13/9
Library
Require guest access to RBSC network for teacher librarian meeting held in T 4. Will be trialing clickview and blog ed. Require one other guest login that gives staff member access to T drive library for circulation desk and TL replacement.
low
Kathy Efthimiou
7/9
Library
Enquiry terminals do not have up to date anti virus, windows firewall is switched off. We see students attempting to use terminals to access the internet. Unsure if they have changed any settings and whether antivirus requires updating. May need logging with DET?
One monitor has darkened and brightness button does not bring back picture. There appears to be power.
Low
turned on updates and firewall, downloaded latest virus sigs.
8/9/10
Kathy Efthimiou
7/9
Library
Can students be setup to scan to email on library copier? Students request option. If possible, could this be done by Yr 10 preparation course in Term 4 so they can be taught how to use it in library session.
Low
Kathy Efthimiou
7/9
Library
Workstation 12 out of order. This machine has been reimaged by DET and the problem has occurred again. Previous service was not logged on wiki but Kelly did log with DET.
High
8/9 - created form for keeping track of which machines regularly need reimaging and went through logging calls to have to these reimaged. We will monitor to see if it always the same machines. Kathy logged call to have it reimaged
Wendy de Graaf
02/10
Library
Computers 19 and 21 have been re-imaged by Bondi Region Support Technician. They still need to be joined to the domain as he didn't have up to date admin password.
High
8/9 joined to domain, installed cleanslate
8/9/10
Kim Shakenovsky
24/8
There are 4 computers in the support class which are all disconnected as they have been moved. As far as I know, only 1 of them is actually working. These computers all need to be connected to the internet and working. Please could someone come and look to seee what needs to be done.
8/9 - someone has connected them, tested them all today accessed internet ok.
8/9/10
Kim Shakenovsky
24/8
I have just had a new desk put into the support staff room but it is not connected to the internet or printer. Please can someone help with this.
Thanks
Wendy de Graaf
24/08/10
Library
CD trays not working on computers 7, 8, 11, 14, 15 and 20.
Medium
25/8 rubber belts are missing, found late note, coin and belts in 11 and 15 - repaired. 7,8,14 belts still missing, 20 tray is jammed shut. Asked forum for suggestions.
Wendy de
Graaf
24/08/10
Library
Four computers in the Open High School Seminar Room have lost their network connection. Message "unable to connect to the domain RBSC". (There is still power to the switch.)
High
25/8 ethernet plug from wall was not pushed all the way in.
25/8/10
Laura Bingham
23/08/2010
C block staffroom
My computer doesn't have any sound coming out of it (even when I plug headphones in) Needed to watch/listen to clickview etc prior to class...
medium
25/8 - sent email to Laura, the headphone jack at the back of the computer is ok, not the one at the front.
25/8/10
Lucy Andre
18/08/2010
School
counsellor's room
Printer, computer problems. have not been working for a while
High
Wendy de Graaf
17/08/2010
Library
Computer 19 not working. Blue screen with error message.
Medium
25/8 Logged call 1239091
01/09 Bondi Region support re-imaged. Needs to be joined to domain as technician didn't have up to date admin password.
8/9 - joined to domain, installed cleanslate
8/9/10
Paula Morris
11/08/2010
B Block Staff Room
Can not access RISC on my computer
Medium
Wendy de Graaf
10/08/2010
Library
Computers 1 and 2 not working. (Due to cabling constantly being pulled out by students feet.)
High
Repaired by Library Staff.
Paula Morris
09/08/2010
B Block Staff Room
Fan on computer is very loud. Computer keeps switching itself off and will then not turn back on until it has cooled down.
Urgent
Garry replaced
11/8/10
Kathy Efthimiou
05/08/2010
Library Seminar Room B3.04
(Open High School room)
Four computers with a switch have been set up for Open High School students that are time tabled in the Library. The cabling needs to be fixed in a secure and safe way along walls and under the desks.
Kathy Efthimiou
05/08/2010
Library
Computers 1 to 20 - cabling, ports and switches under desks need to be fixed securely. It hangs down and is easily pulled out. It is unsafe and an OHS hazard.
Wendy de Graaf
05/08/2010
Library Seminar Room B3.08 and B3.07
Check the ports are patched through to the school network:
FD3 027, FD3 028, FD3 033 and FD3 034.
completed
Wendy de Graaf
05/08/2010
Library
Computer 21 boots up with error message "Registry File Failure" ... (plus more text)
25/8 Logged call 1239086
01/09 Bondi Region support re-imaged. Needs to be joined to domain as technician didn't have up to date admin password.
8/9 - joined to domain, installed cleanslate
8/9/10
Wendy de Graaf
05/08/2010
Library
Switch for Library Enquiry Terminal computers no longer working.
8/9/10
Kathy Efthimiou
05/08/2010
Library
Contact K. Efthimiou re server space for conversion of clickview videos to wireless format.
L.Afiouni
28.7.10
Library
Computer at Station 5 not loading very well, hangs at the 'applying your settings' screen for 10 minutes or more
high
N.McDonald
26.7.10
B517
computers need fixing; #1,6,8,17 not working and # ,4,16,17 missing keys
high/medium
Garry/Ray replaced keyboards, mice. Circuit was down, Keith restored and plugged all computers into surge protection boards. All working bar two - image reequired for new disk and network port not patched.
11/8/10
Denise L.
21st July
B Block
Neryl Munros Computer appears slow
high
May need a new image.
28/7 - found master browser errors in event log, disabled the computer browser service -monitor
Lila Afiouni
21st July
Library
10 Laptops need to be cleared of data according to the BOS requirements ASAP and prepared for HSC exams which start week 3/Term 3 (3rd August). Please clarify if these computers are adequate for use or need to be replaced
High
We will need to prioritise the newest ones, in particular for the HSC exams.
[(Have been asked to cancel this request by D.Lofts) -
L.Afiouni 28.7.10]
Bron Kelly / Juliette McMurray
21st july
A724 and A718
A724 Smartboard /Teacher Laptop not connecting to Internet.
Classroom A718 no internet connection for teacher or students
high
More Information. Have you called help desk for the IWB? A718 Have the connection points been added? IE is it online yet? that is a new room?
mario alexandrou
30 june
A614
ALL the pcs need an updated image as they run very slow, if they run at all
high
removed profiles, ran disk cleanup, updated virus sigs.
11/8/10
Wendy de Graaf
24th June
Library
Set up computers for Open High School Seminar Room. Connect to school network. Ensure cabling is secure and safe. Clean up hard disks and ensure up to date software installed.
High
28/7 kelly 4 computers tested ok, login to school domain, connect to internet, Office 2007 installed
Wendy de Graaf
24th June
Library
Computer 1 not working. Shut down when student was using Google Earth Flight Simulator (not games). Requires investigation if this software is causing shutdowns.
High
tested looks ok 30/6/10 kelly
30/6/10
Karen Freeman
21st June
Library
Computer 12 not working. Message- closed windows to prevent damage, driver IRQL not less or equal.
Medium
tested looks ok 30/6/10 kelly
30/6/10
Karen Freeman
21st June
Library Seminar
Room
Connect/cable computers in seminar room and reorganise 4/5 in computer teaching space as discussed with Robbie and Keith. All cabling in computer teaching space needs to be secured and off the floor. Excess cables removed.
OHS hazard for students.
High
outstanding since 1.2.10
Mel Davis
15th June
c block
my DESK pc WILL NOT WORK.
therefore cannot access RISC, O drive, T Drive, etc etc
urgent
This is ongoing. my computer has not worked properly all term
Elizabeth
Limnios
4 June
B block
staffroom
can I please have a netbook
High
Louise Hawkins
3 June
Learning support staffroom
Sue Tiedgen's computer - unable to connect to the internet
High
10/6/10
Paula Collins
1 June
A Block staff
2 Language computers (Leontieva and Manor) are not working- coming up with blue screens.
T4L 2008? Lenovo
S/N L3A4970 looks ok
S/N L3B0250 blue screen with pointer icon in centre, restarted ok 10/6/10 Kelly.
Lucy Andre
27 May
C block staffroom
On my dashboard, each time I want to delete, copy, etc a document it always went into Macromedia Contribute 3 message and a loop, to get out I have to cancel 3 times. How do I get rid of this message and loop?
low - medium
Lucy Andre
27 May
B517,B519
See Andrew Humphrys (Science) for details - several computers in rooms not working
high
several computers reimaged and some parts replaced. as at 30/6/10
B519 all working
B517 all working except no 1
kelly
30/6/10
Kathy Efthimiou
27 May
Library
Workstation 9 and 14 out of order. Mouse stolen from workstation 16. require replacement.
med
9 and 14 are ok now. Kelly
10/6/10
Louise Hawkins
26 May
A717
projector - filter needs checking
high
10/6/10
Hayley Strong
26 May
C204
Projector- need filter checked and keeps saying air flow needs to be checked. Also on the projector control board near the desk, the sound connection, hole whatever is suffed - unable to connect to roof speackers.
med to high
10/6/10
Kathy Efthimiou
26 May
Library
Repair Pentium 4 enquiry and swap to match black enquiry screen. Remove one old white workstation.
med
Kathy Efthimiou
26 May
Library
Check global time server-to synchronise clocks on Clickview machines. Contact Phil Devitt Willoughby Girls-manages school internally.
med
Global time server needs to have port 123 open.DET schools are only allowed port 80.Rosemary at clickview has asked the techs to address this.
Kathy Efthimiou
26 May
Library
Add link to My Library on school website and Britannica search widget.
Mel Davis
25 may
staff c block
not only will RISC not open (as logged last week) but i cannot access webcalenders and admin enquiries... i need these functions every day so could someone please look at this ASAP. Thanks.
high
9/6/10
NikiMcDonald
May 25
B517
regional support and ASI have been in replaced parts, reimaged. As at 30/6/2010 all are working except the one closest to the internal door. Requested a replacement hard disk.
30/6/10
Paula
Bertoli
May 25
A605
A608
Request to have Wireless access to our rooms so I can go forward with ICT.
medium
Diane Fetherston
May 19
support unit
please go to speak to ms jannott as she will tell you what needs to be done with the support classroom computers
High
Talked to Ms Jannot, moved printeer, upgraded IE , met Ms Menzies,
16/6/10
Bill Lo
May 20
B block staff
I want to access my Xentral email because there are important information
medium
Mel davis
21st may
c block staff
Risc is not supported on my computer since it was fixed on wednesday. could someone please reinstall it. thanks
high
9/6/10
Mel Davis
18/5/10
C block staff
My computer will not open any programs
urgent
attached network cable, renamed computer for printer access Ray 19/5
Lauren Broit
18/5/10
C block staffroom
Update computer to Word 2007
Medium
installed Office 2007 Kelly 19/5
19/5
Edwin Liew
112/5/2010
Staff Room B
I'm putting in a request to have a lap-top issued to me. Thank you, Denise.
High
Lina Tesoriero
13/5/10
Lecture Theatre
No access to internet - not even Google. Need to access sites for Senior Art lectures.
Urgent
Robbie corrected the pac file 18/5, should work for all users on second login. If not instructions to set it for individual user are here
Kathy Efthimiou
10/5/2010
Library
Workstation 8 and workstation beside it have crashed. Appears students have tampered with registry settings. May require ghosting. This is the third time since the new machines arrived in library. Can we view any log to ascertain who is doing this? Perhaps last student logged in? Suspend accounts and put on ASD.
High
Both re-imaged, added to domain & checked/verified working.
13/5. Rob.
Kathy Efthimiou
10/5/2010
Library
Establish credentials on server for Bears to use VPN connection to access database. See Kathy for instructions provided by Bears.
High
user has been setup and tested 19/5
Paula C
3/5
A713
Internet drops out quite frequently
Checked and all appears OK.Rob.
Laura
30/5
B413
Internet drops out ROuter ok,other rooms ok
Urgent
Not all rooms have the WIFI YET, check if this is one. I don't think so?Lofts
Checked and all appears OK.Rob.
Paula Morris
03/05/10
B Block Staffroom
I still can not access SBSR to write reports. Please help!!
Urgent
Have checked you are definitely ticked. Sent individual email D.Lofts
Paula Morris
03/05/10
B519
4 computers at the back of the room will not switch on.
Urgent
Power point DB5C P23CB45 does not have power. Temporarily using a power board. Emailed Keith. Kelly 5/5/10
Donna Masterson
27/4/10
C216 - multimedia
Ink needs replacing in printer - HP laserjet 1200
Urgent
Done by George Stamell
Niki McDonald
30/4/30
B517B519
Lots of computer are not working and the browsers on 8 computers need to be up-graded to support Edmodo.
High
B519 - upgraded 3 to ie8, ran edmodo on all bar one.B517 - upgraded 5 to ie8, ran edmodo on all bar 5Kelly 5/5/10
Donna Masterson
27/4/10
Performing Arts space - directors office
Needs computer set up for use by MEP Director - Gilmour
Urgent
THere is no internet access in the room. Wiring is being done for uniform shop, can this room be done at same time. Kelly 5/5/10
19/5 quotes are being done
30/6 cabling done, to be patched.
Laura Bingham
23/04/10
B5.19
FOUR computers not working in this computer lab. They are plugged in but they will not even turn on.
Average
Power was out to the power points being used
checked working ok 19/5 kelly
Kathy Efthimiou
21/4/10
Library
Require Term 1 2010 Clickview programs to be installed.Require upgrade to Clickview Library Server to 1.7.1.6 to access media store. Upgrade available from downloads page www.clickview.com.au. Require Clickview ASI machine in library upgraded to library manager 1.7.1.6 and player to 1.7.1.1. Has clickview login instead of RBSC user login. Is it possible when upgrades are pushed out ASI machine is not included?Require installation of digital capture card to ASI machine see knowledge base article 207.
High
checked with Kathy 16/6/10 all resolved
Lucy Andre
21/04/10
C block staffroom
Andrew Humphrys - unable to log into SBSR. On DET portal under 'Applications' does not show SBSR.
This has been ticked some time ago. D.LOfts
Completed DLofts
Lucy Andre
21/04/10
C Block staffroom
DET laptop on Lucy's desk. Does not work, unable to do anything with it.
It is a DER device, please take it to Robbie TSO (kelly)
Battery completely drained. Charged, tested & working for E. Bocaz.Rob.
Lucy Andre
21/04/10
C Block staffroom
Desktop does not connect to internet.
High
Change IE settings as follows; Menu - Tools -> Internet Options, Choose connections tab, click Lan Settings button, tick 'use automatic configuration script' and set it to;
"http: pac.schools.nsw.edu.au /schools/rosebay-h.pac" (nb; no spaces, all one line) see attached image for help pacfile.JPGKelly
email back from Lucy ok now
Sarah Chew
20/04/10
A block Staffroom
Use a Mac. Need administrator to update the software. Also want to update Microsoft office to the latest version so that I can use OneNote on the Mac, open docx, pptx files etc..
Reasonably high
Wendy de Graaf
01/04/2010
Library
We need assistance to enter our proxy settings so we can use the Port 80 version of the Clickview Exchange Client. We are unsure if the clickview 24/7 is causing connectivity issues as we get intermittent error messages.
16/6/10kelly/rosemary
Niki
McDonald
1.4.10
B517
B519
Thankyou for installing explorer 7 to allow edmodo on most of the computers, some computers still need it, is it possible to have them done too as Edmodo is being used frequently by whole classes
High
b517: installed ie8 where required. Tested edmodo runs on 22 PCs.
kelly 5/5/10
Paula
Bertoli
1.4.10
Food Tech
A605
back of room
Computer not internet conected
and not set up for teachers
High
Kathy Efthimiou
31/3/10
Front office for library issue
Ray: Instructions from Stu Hasic re: SMS espresso location on server. Go to front office/SMS shortcut on desktop/properties/tells you where its located. Would like access for Term 2 use.
High
added users to smsengine group, showed Wendy and Kathy how to access, tested. Kelly 13/5/10
Louise Hawkins
31/3/10
Computer rooms and library
Could the Marvin program please be installed on all computers
High
sent email to Louise asking for rego details 19/5
Paula Morris
30/03/10
B Block Staff room
Can not use SBSR for Year 12 reports - it says user not found.
Urgen
I have ticked. Should be ok. Lofts
Paula Morris
30/03/10
B Block Staff room
Can not access Oasis - Admin Enquiry from my PC in the staffroom
Needs you computer added permissions.Lofts
Wendy de Graaf
30/03/2010
Library
When trying to open the Clickview 24/7 Library Manager we get a message saying "encountered error whilst starting up. Could not locate c:\Program files\Clickview\Clickview Library\247\10.20.198.185\T1_Capture.xml."
Resolved
K.Efthimiou
Bill Lo
29/3/2010
Please set up school intranet, internet and Xentral to Min Yoon
Urgent - she has started through to end of term 2
Donna Masterson
24/3/10
C216
Printer not printing from the Macs in the room
URGENT - HSC work not getting printed.
cleared printer queues, 5 of 9 apples are now able to print. (kelly 21/4/10)
Lauren Broit
22/3/2010
C Block S/R
Computer - no power
Replaced burnt out parts.
Completed 24th March. R.Payne.Delivered to C Block S/R
Ian Godby
22/3/2010
C2.04
Computer - no power
Replaced burnt out parts.
Completed 24th March. R.Payne.Delivered to C Block S/R
Deb Cave
10/3/2010
C Block
Staff room
Large Printer/Photocopier - Can't receive PDF's ..
Also HP Printers DESPERATELY need inks. Please HELP US NOW!!!
Donna needs the printer in the Music Room (Multi-Media room) looked at - it is not reading the students work and this is HSC Assignments ..
Extremely
Urgent
printed a pdf from Debs workstation 19/5
Niki McDonald
9/3/10
B519
Teachers computer needs to be up-graded to Internet Explorer 7 to access Edmodo, also 1 student computer, 2014
High
Installed Windows updates.Uninstall IE6.Download IE8 and install.Test IE8.
Completed 26th March. R.Payne.Note: System Restore image not updated.
Niki McDonald
9/3/10
B517
Computers need to be up-graded to internet explorer 7 or 8 to allow students and teacher to access Edmodo
High
10/3/10 upgraded most to IE8 Kelly R
Maria
Alonzo
8/03/10
Lecture theatre
Trying to play a dvd and it is asking me to change the region, if I try to it won't let me as I'm not "administrator" if I press cancel I cannot view the dvd at all.
High
Have played two commercial DVDs (OK) with WinDVD and Media Player and I could not reproduce the error. Was logged in as a standard user too.
Completed 17th March. R.Payne.
Kathy Efthimiou
4/3/10
Library
Upgrade laptops to Office 07 and ensure local login is possible as well as network login.
Medium
16/6/10
kelly
Louise Hswkins
2/3/10
Support Unit Classroom
2 computers are not working, could all computers be hooked up to the printer please
Urgent
Niki McDonald
2/3/10
B517
Teacher's Desk mouse not working
Urgent
Found another mouse and plugged it in the front, may need to be locked in the back.
Deb Cave
26/02/10
C Block staff room
PLEASE .. The HP Printer (no.2 - near the sign on sheet has now completely run out of ink!!! Cartridge no. is 05a.. The other HP printer is on the network, however doesn't print. It also needs ink...
VERY
URGENT
They have ink now 10/3/10 Kelly R
Kathy
Efthimiou
26/2/10
Kathy
Efthimiou
Require 24/7 configuration to be completed. Digital reception now available.
High
Manually tuned digital channels.
Completed.R.Payne.
Tim Jamieson
25/2/10
C Block Staffroom
The printer/copier "FX DocuCentre-II 4000 PCL 6' does not print pdf's. Can this be fixed?
Annoying
10/3/10 was able to print a 6 page pdf today, still looking into this Kelly R
Donna Masterson
24/2/10
C block staffroom
Broit, Ranger and Masterson still can't reply to sentral emails
URGENT
Created 3 new Sentral accounts to see if problem was migration error. R. Payne.
Completed Feb26.R.Payne.
Masterson and C Block staff
15/2/10
C block staffroom
Black ink cartridge needs to be replaced in HP No 2 (P2055dn) and the other HP printer is not communicating to any PC's in room
URGENT
10/3/10 both printers are working now - not sure who fixed them Kelly R
Donna Masterson
24/2/10
Multimedia room
One apple computer logging straight in not prompting for username
completed feb24
Kelly R
Tesoriero and others
11/2/10
Lecture theatre
Computer not working.. has been "debugged" and needs administrator rights to get started again
Urgent
Computer was OS was re-installed by R.Payne.
Completed Feb23.R.Payne.
C Block staff
9/2/2010
c Block
All our printers are playing up and if they could be fixed on the network that would be great. If the main photo/printer could be print pdfs that would be great!!!!
Pretty High
Toner cartridges have been supplied for the HP printers. Still looking into PDF problem noted above
Completed 10/3/10 Kelly R
Kathy
Efthimiou
9.2.10
Library/server
room
Provide librarian with access to SMS espresso. Instructions provided by Stu HAsic. See Kathy Efthimiou
High
Kelly 10 Feb: Kathy needs access to officeshare/apps to access SMSpresso
Mel Davis
5.02.10
C204
The base unit for computer started smoking during Laurens class today. Could we please have it fixed or replaced. It is important as all classes (PARTICULARLY SENIORS)rely on this room for data projection, clickview, etc
URGENT
24/2/10 Ray is working on this
Niki McDonald
5.02.10
B517
Teachers computer not working and
many students computers not working
Urgent
Talked to Niki, this is ok now Feb24 Kelly R
Paula Collins
3/2
a block staff
laptop- windows keeps crashing
Which Laptop? Netbook, will refer to TSO. 24/2/10 Kelly; yes T1 laptop, please refer to TSO
Wendy de Graaf
3/2/10
Library
Need Help with ID Card production and data storage (set-up for 2010). Kellly has worked on this in the past.
New workstation no.2 out of order. Student has removed registry file. Message: registry cannot locate the hive file:\systemroot\systems32\config\software or its log or alternate. It is corrupt, absent or not writable. Dump of physical memory complete.
med
Re-imaged, added to domain, verified working.
Completed 25/3/10. Rob.
Kathy Efthimiou
2.2.10
Av room, library
Job from 3 Sept still requires attention. setup of laptop and data projector for clickview access.
med
kelly 10 Feb: tested projectors, Mitsubishi requires service, Acer tested ok although there have been reports of it being unreliable
Kathy Efthimiou
1.2.10
Library senior study
remove two white workstations from study. To be removed entirely from library, along with other white ones outside seminar room.
med
Kelly removed from senior study.
Kathy
Efthimiou
1.2.10
Library seminar room and computer teaching space
Connect/cable computers in seminar room and reorganise 4/5 in computer teaching space as discussed with Robbie and Keith. All cabling in computer teaching space needs to be secured and off the floor. Excess cables removed.
high
Heidi Metson
11/12/09
A717
Speakers have stopped working with the projector. Have tried to get them going, but no luck?
Medium
email from Heidi 4/3/10, this is ok now. Kelly R
Paula Morris
03/12/09
B Block staff room
Please can I have a long network cable and a new keyboard so I can set up my own desk in the Maths area of B-Block staff room. Also, the PC there is very noisy, can you check to see if it needs a new fan? Thanks.
High
Heidi Metson
19/11
Staff Room A blk
Can't import stems data to 2009 stems on my desktop.....
High - need info to support transisiton.
Kelly to meet with Heidi next time she is in.
data file was blank, requested a new from Stu Hasic, resolved 21/4/10
Kathy Efthimiou
26/10/09
Library
Term 4, 2009 Clickview update needs to be installed on server.
Med
completed
Ian Godby
21/10/09
My Desk Computer C Block Staff Room
I need windows, Adobe etc. all up dated as I cannot access new HSC on line text books.
Med
upgraded to Office 2007, Acrobat 9 and IE7 10/3/10 Kelly R
Aflal Sahabdeen
19/10/2009
C Block Staff Room
My computer keeps switching off/crashing and would not start.
High
Donna Masterson
1/10/09
C210
Check state of 2 computers in classroom, fix one printer(tray won't close) and install other printer into C216
Med
24/2/10 Kelly talked to Donna,
Wendy de Graaf
29/09/09
Library workroom
Printer cartridge needed for Samsung printer.
High
completed
Lucy Andre
24/09/09
C block staffroom
We have two new laser printers - hooray... We need them configured now so we can use them. Please help us network them, or let us have the disks so we can give it a go. We only have the Fuji printer/photocopier which does not print PDF documents. Can someone please have a look as well.Thanks a lot.
PDF problems still outstanding as noted above. HP printers are working ok now 10/3/10
completed 10/3/10 Kelly R
Tim Jamieson
22/9/09
My desktop computer in C Block staffroom
Running sooooooo slowly I cant work on it. Can you please re install windows when you come in again. Thanks
Med
Talked to Tim, he is using a laptop now instead - moved the computer to Rays office.
completed 3/10/3 Kelly R
Wendy de Graaf
17/09/2009
Library
Old computers located in Senior Study have been disconnected and removed by Kelly as instructed by Kathy Efthimiou. They are currently on trolley in library (old photocopy area). They need to be removed from the official Asset Register and disposed by IT support.
Low
Bill Lo
14/9/2009
Please set up the school accounts log in and school server in his Portal for Mr Chee Tai who is the new permanent maths teacher.
Med
Maria
Alonzo
09/09/09
My computer in b block staffroom
keeps beeping loudly every time I turn it on. Also missing names on folders which makes it hard to find anything.
Med
Off//
Kim in support class
Aug 30
Support class
the computers in the classroom really need to get fixed. Only 1 computer has sound on it and every program which the students use, needs sound. Sound is also very reinforcing for the students and keeps them focused and interested. I have bought new headphones for each computer but this is pointless and the sound is broken. Also, on 2 of the computers, the disk drive doesn't even open which means the kids cant use any of the programs or CD's. I think someone needs to come in and spend time looking and hopefully fixing the computers as they are a great resource which are being wasted.
High
Will allocate Kelly to have a look Monday 31st as she is in then.
installed driver/turned of distortion on two pcs, sound working on all 4 now.
One CD drive can be accessed with a paper clip, the other is stuck.
Carolyn
Devlin
English
31st August
Desk Top Computer in B Block Staff Room
Carolyn's Computer (middle desk opposite W. Kon's desk area)
computer is permanently frozen in 'looking for virus' mode. Last week it had no desk top but this was fixed by Ray Payne. Immediately after it went into this permanent freeze. Urgently need because many staff using other adjacent computers.
Tim Jamieson
31 August
My desktop computer in C Block staffroom
Trogens found on computer, asking me to download something. I have just left it and pulled out the ethernet cord
High
moved to Rays office for repair
completed 10/3/10 Kelly R
Kathy
Efthimiou
3 sept
Library AV room
Set up computer and data projector for Clickview small class access. Setup required T4 week 1.
Med
Kathy
Efthimiou
3 Sept
Library
Upgrade all clickview players around school to 1.7. Required to access new metadata fields. This includes laptops in library admin office, staffroom machines, library office machines, computer labs and class computers.
download upgrade from www.clickview.com.au/downloads
med
completed
Kathy
Efthimiou
3 sept
library and around school
Library enquiry shortcut to be placed on desktop of all staff and computer lab machines or on sentral homepage under links for staff and student access. NOt sentral library enquiry-OASIS web enquiry. I have instructions for creating shortcut.
med
Kim Shakenovsky
21/8/09
Support Classroom
The sound is not working on the computer in the support class and we really need this to be fixed ASAP
High
Hi Kim, I reckon if we plugged in speakers we would get sound. Come and borrow mine, until we get you some. Denise
resolved kr 31/08/09
Kim Shakenovsky
21/8/09
Support Classroom
Need student logins to the internet
High
Hi Kim, You into the portal>myapplications>EMU management>user management...you will get it. call me if you have problem. Denise.
kim needs access to EMU
Kim Shakenovsky
21/8/09
Support Classroom
Access and password to SENTRAL please.
High
Wendy de Graaf
Aug 18
Library workroom
Printer cartridge running out. Samsung printer.
Low
complete
Diane Fetherston
Aug 14
support class
Load Adobe flash on all computers in the room
Organise parent volunteer to help put programs onto the support class computers
High
Installed flash, upgraded to IE7, updated SAV. Kelly 17/08/09
Will contact Kim to advise when I will be in next.
Kathy
Efthimiou
Kathy Efthimiou
Aug 17
Library
Pcounter needs to be installed on workstation 16
Require external drive for back up of datacard ID card production. Datacard needs to be on stand alone machine, remove from network. Please DO not commence without consulting Kathy and Wendy. We would like Datacard technician assisting process to avoid the technical glitches we keep having.
med
med
Installed but experiencing problems with white machines and workstation 7. Popups don't appear. Appears to be on all machines which p counter was installed on recently.
Robbie showed Kelly how to do this 17/08/09
Kelly to email Kathy to advise when she will next be in.
Nella Leontieva
13/8/09
A Block
Languages
My computer needs to be aligned with main printer and samsung printer.
High
24/2/10 Kelly talked to Nella, she can print but thinks Naomi Heilpern may not be able to.
Margo Gallan
11/08/09
Finance Office
I need a new mouse. The plug doesn't fit my computer.
Low
Tested supplied mouse - all ok. Kelly 17/8/09
Margo Gallan
11/08/09
Finance Office
Ray - can I discuss the logistics of merging some RISC and OASIS absence info
Med
Bron Kelly
10th aug 09
A Block staffroom
Please give Alison Dale (Social Science) the following:
1. RISC on her computer
2. Printer access from her school computer
3. DET Portal "APPLICATIONS" page needs to have School Rose Bay Secondary College Terminal access
4. Vista instructions to be able to login into the Terminal server whilst at home.
5. Edval on her computer
high
email from Bron 6/3/10, this is ok now. Kelly R
Wendy de Graaf
06/09/09
Library
Clickview Library Update has arrived for Term 3 2009. We would like to have it installed on the Library Server.
High
Installed by George Stamell.
Niki McDonald
3.8.09
B519
Teacher Computer
blank blue screen
High
Talked to Niki Feb 24, this is resolved Kelly R
Clarke and C block staffroom
5.8.09
c block
Our photocopier is working but it does not print pdf's for some bazaar reason. One of the trays is also unable to be put back in which also limits photocoping ability.
High
Alonzo. M
29/07
B519
Teacher computer :
Mouse or Computer keeps freezing. I can't do any demos to data project.
High
This is high priority, will ensure we get to this asap.
Jim L.
24/7
A517
Please can I have instructions to install Office 07
Talked to Jim 11 Aug, Ray has emailed instructions, Jim has installed. Kelly.
Bron K.
27/7
A Block
Log ins for new teachers
High
email from Bron 6/3/10, this is ok now. Kelly R
Diane F
27/7 /09
Dp Office
Speakers for computer
low
borrowed speakers from Denise
completed 10/3/10 Kelly R
Louise Hawkins
16/07/09
A717
Data projector filter needs checking
Med
24/2/10 Kelly talked to Louise, Keith has done this.
Diane Fetherston rel Principal
july 6
Principal's suite
Daniel Judd needs to get his DET portal entry re-activated. Can you get the form to him.
Well I am the Principal
Daniel contacted DET and emailing form. Form No longer is on portal intranet
Wendy de Graaf
03/07/09
Library
Request IT Support load Clickview Program Update onto server. (CD is in Library Office)
Low
Installed by George Stamell.
Margo Gallan
3/7/09
Finance Office
My H, I and T drive have disappeared
High
Talked to Margo 11 Aug, Ray has resolved this. Kelly.
Bron Kelly
1/7/09
Staffroom A Block or find D Lofts or ring Brons mobile 0423081423
Laptop needs to be linked to school server ASAP etc for Tech Team Day on thursday (D Lofts) 2nd July 09
High
Bring laptop to school Tuesday.
email from Bron 6/3/10, this is ok now. Kelly R
.
Donna Masterson
25/6/09
C216
Can't print in C216(media room)
urgent because HSC work needs to be printed
Completed by Creative People
Completed.
Aflal Sahabdeen
29/06/2009
C-Block Staffroom
My computer crashes. Switches off unexpectedly since Friday morning.
Urgent. Unable to do any work as it may switch off anytime.
wendy kon
25.6.09
my staffroom
i need my applemac configured to open the remote servers etc
high
Bring to DP Office for Friday.
Bron Kelly
25.6.09
HSIE staffroom
Bron/s printer HP LaserJet 1200 series needs ink cartridge replaced
Align our HSIE computers to the main photocopier in Front Office for times when HSIE printers / photocopiers are down.
email from Bron 6/3/10, this is ok now. Kelly R
Rob Cotterell
24/06/09
Library
Check laptops for network (ROSEBAY-H) connectivity.
Checked all laptops to ensure they were connected to our network domain. All OK. Completed.
Rob Cotterell
24/06/09
A518
Content Advisor password set in Internet Explorer, disallowing internet access.
Removed current password via the registry. Set a supervisor password so that it cannot be changed again. Completed.
Rob Cotterell
24/06/09
B412
Printer not working, as reported by Tom.
Checked printer, removed paper jam. Sourced new paper & installed in printer, tested. All OK. Completed.
Rob Cotterell
24/06/09
A608
New PCs need to be installed/configured.
Set up PC as per Nikki's instructions. Ran through initial setup processes. Had to configure network connectivity at Patch Panel. Completed.
Rob Cotterell
24/6/2009
ClickView issues, as reported by K. Efthimiou
Server update software changed the share paths. Diagnosed problem, then rectified. Kathy away today, so I got Wendy to test everything & she is happy. Have documented the work done & placed in the ClickView notes folder. Have also verbally updated R. Payne on my progress.
Ray Payne
22/6/2009
Comment: Why are there, all of a sudden, so many issues with clickview and it's server.Why was the clickview server updated without me knowing?Now there are problems, am I expected to fix it?
Ray- i phoned you about this as well as logged on wiki. You had agreed to Robbie troubleshooting most issues and being trained in Clickview since i have noone managing tech supp for it. ASI's contract was not renewed and George Stamell has no computer allocation.
Many of these jobs are now complete. I presumed you or Robbie would update wiki. I will update fyi. K.Efthimiou
Lofts
20/6
Various
Configuring teacher laptops who bring to school.Can we allocate a day when all staf who want to use their latptop at school bring along, so it is not a continual stream.
Med
Ray Payne
15/05/2009
CLS B5.17
Computers seem to be randomly powering down
Low
Yes. Robbie on Monday 18/05/09
The systems power off policy was edited. A warning message will also be displayed before a forced power down.Ray Payne.
KeithRowe
30/05/09
A614
Can windows explorer be added to the ESCC. user profile?
Low
This is not a simple task as the ESCC users share the same group policies as our students. To allow drives in explorer, a whole new organisational unit needs to be created for the ESCC with it's own set of custom group policies.Ray - 2/6/2009
Denise Lofts
31/5/09
B517
A number of computers (6) are not recieving power, a switch is broken on one & a mouse missing. Are the computers numbered.I can tell IT which ones.
Med.
Arranged ASI Service. Front bezel was replaced on computer. New mainboard fitted to computer 12.Ray Payne.
D.Lofts
1/6/09
B519
Teachers computer, no power. Heidi reported this period , it just went ping.
High
Arranged for ASI to service. Power supply was relaced.Ray Payne.
Ry
Clarke
3/6/09
c block
staff room
Can i get my laptop setup so i can access T-drive.
Maria Alonzo and Evi Christofi cannot access EAS or reportcard with their username egalonzom and password as none.
High
3/6/09
Completed able to access. D.LoftsThanks. M.Alonzo
Kathy
Efthimiou
3/6/09
Library
Require adobe photoshop on all library computers
low
Really! Are you kidding? :-)
This is not advisable on these 'low end' work stations.
How necessary is this?
The job has been completed by Robbie. Creative Arts are using with Yr 10-12 and i had high demand for use in library. It was only installed on a few computers initially but we installed on all the newer ones. K.Efthimiou
Kathy
Efthimiou
3/6/09
Library
Require office 2007 conversion file on all library computers and flashplayer
med
You can download this from my intranet under windows downloads. http://10.20.198.45/downloads
Also available directly from microsoft.
Job completed by Robbie on 19 machines. I tried to download from microsoft to library machines in past and did not have permissions. Was successful downloading recently to library staff machines.
Kathy
Efthimiou
3/6/09
Library
Clickview server offline. Recordings failed and teachers contacted us about inability to use clickview player during planned lessons. Requires restart
High
Job completed by Robbie.
K.Efthimiou
Kathy
Efthimiou
3/6/09
Library
Require upgrade of Library Manager to 1.7.1 urgently. Proxy setup on server and library managers in admin office. Cannot access exchange without upgrade.
High
This was by G.Stamell I believe.Ray Payne.Ray - this was necessary to access Clickview exchange. We can now obtain videos other schools have recorded that we have failed to capture.
Kathy
Efthimiou
3/6/09
Library
Require all staff, student and classroom computers (including labs) to upgrade to player 1.6.4.
High
This has been done via group policies.Ray Payne.
Kathy
Efthimiou
3/6/09
Library
Install clickview software Term 1 and 2 on server. Discs on my desk in library office.
Low
Completed by George and Robbie. Robbie now knows how to install for future updates. K.Efthimiou
Kathy
Efthimiou
3/6/09
Library
Library laptops to be setup for network access. Highly requested by staff.
Low
These laptop were configured for network access.No network is typically a user error or lack of knowledge.Ray Payne.
Kathy
Efthimiou
3/6/09
Library
Urgently need print configuration completed. Bears solution suggested we check our print queues for Lib Fuji match ports on server.
High
This job has been completed.Ray Payne.
Kathy
Efthimiou
3/6/09
Library
Check Wendy DeGraafs workstation and print permissions. Unable to print to LibFuji yet successful with copying in her username.
High
Completed. K.Efthimiou
Deb Cave
4/6/09
C block
Samsung printer stuffed. Needs fixing urgently. We can not print anything.
urgent
Hi Deb.Who purchased this printer and is it still under warranty. If not, someone needs to take it to a shop for a quote on repairs.
Lina Tesoriero
10/6/09
B Block
staffroom
I've accidently deleted a folder on my desktop....any chance of retrieval?
Med
This has now been retrieved!
Thanks Ray.
Tim Jamieson
10/6/09
B Block
Can I get the remote access severs added to DET. Also Click View not working & computer loud noises.
High
Tim you need to call the Help desk and Log a call for access server to DET. Specify Clickview requirements. Ie is it installed. DL
Kathy E.
18/6/09
Library CLICK View.
set up windows shares for Click view Library manager. Wendy and I both cannot do any click view managemnt without this fixed. appears permissions are read/write affected. To fix: See Kathy to read requirements in White paper and knowledge base article RD 92.
High
completed
Margo. G.
18/6/09
Machines
Please see Margo re: machines.
Doing Wiki management and accidently deleted Margo's Entry.
Med
Giffard O'Hare
2/3/10
My Desktop Computer in C Block Staffroom
Cannot use the Calendars facility to book lecture theatre; cannot use the reply to answer emails
All staff who require ICT support for in school support must register their request. Please be specific and detailed.
If you need further discussion, please add to the discussion section, date and add your details.
Ensure you have exhausted all help desks and support of programs.
Often problems with software etc can be solved with a quick call to the DET HELP DESK. 1800 338 483
In the table below:
Please add your entries to the top of the table in the blank rows allocated.
Gray text background indicates complete.
Red text may indicate more information needed.
students using them
keyboard had been moved to 19, 18 ok, now getting clickview error
still out of order - previously keyboard not working.
many of the top and bottom rows of keys had been swapped. F and X jammed because they're in the wrong place. Jammed keys caused long beep at startup. Re-arranged keys and moved to a different USB port, keyboard recognised.
Could not log-on: Rosebay-H not available.
tested ok for one staff , students using it
"Found new hardware" pop-up - HIDClass problem with thumb drives.
Please update the computers in A614 for that. Bill's computer at B-block staff room also need the update.
Set up new enquiry terminals with local login – keep switched on. Neither working currently.
Please contact Emmanuel with IP address as per his email to attempt remote removal of profiles.
Setup staff printing via Bears on library computers.
High
Reset admin pw and set up one enquiry terminal
Called Emmanuel but he was at another school so not able to help.
swapped keyboards so 19 is now working post vendor work
I would also like to fix the cables, including the ones under the bench and that of the mouse and KB.
Another way to control the mouse is to detach all mouses from computer and issue to students by teacher.
Also, need to know if computers can take Sibelius 6 - physically capable?
minumum requirements for sibelius 7 on mac
Mac OS X 10.6.7 or later, Mac OS X 10.7, 1 GB+ RAM, 750 MB hard disk space, DVD-ROM drive
Can't find minimum requirements for sibelius 6 but it looks like it needs Mac OS 10.6 and the computers in the room are currently 10.4.
quick search on upgrading the Apples from 10.4 to 10.6 hasn't convinced me it will be easy, will need to check machine specs. Kelly
damaged
(download from the Clickview website)
Please discuss with Kathy.
screen 20 needs replacing
One monitor has darkened and brightness button does not bring back picture. There appears to be power.
Thanks
Graaf
counsellor's room
01/09 Bondi Region support re-imaged. Needs to be joined to domain as technician didn't have up to date admin password.
8/9 - joined to domain, installed cleanslate
(Open High School room)
FD3 027, FD3 028, FD3 033 and FD3 034.
01/09 Bondi Region support re-imaged. Needs to be joined to domain as technician didn't have up to date admin password.
8/9 - joined to domain, installed cleanslate
28/7 - found master browser errors in event log, disabled the computer browser service -monitor
[(Have been asked to cancel this request by D.Lofts) -
L.Afiouni 28.7.10]
Classroom A718 no internet connection for teacher or students
Room
OHS hazard for students.
outstanding since 1.2.10
therefore cannot access RISC, O drive, T Drive, etc etc
Limnios
staffroom
S/N L3A4970 looks ok
S/N L3B0250 blue screen with pointer icon in centre, restarted ok 10/6/10 Kelly.
B519 all working
B517 all working except no 1
kelly
Bertoli
A608
13/5. Rob.
19/5 quotes are being done
30/6 cabling done, to be patched.
"http: pac.schools.nsw.edu.au
/schools/rosebay-h.pac" (nb; no spaces, all one line)
see attached image for help
pacfile.JPGKelly
McDonald
B519
kelly 5/5/10
Bertoli
A605
back of room
and not set up for teachers
K.Efthimiou
Staff room
Also HP Printers DESPERATELY need inks. Please HELP US NOW!!!
Donna needs the printer in the Music Room (Multi-Media room) looked at - it is not reading the students work and this is HSC Assignments ..
Urgent
Alonzo
kelly
URGENT
Efthimiou
Efthimiou
Kelly R
Efthimiou
room
many students computers not working
Computer teaching space
Efthimiou
Alonzo
One CD drive can be accessed with a paper clip, the other is stuck.
Devlin
English
Carolyn's Computer (middle desk opposite W. Kon's desk area)
Efthimiou
Efthimiou
download upgrade from
www.clickview.com.au/downloads
Efthimiou
Organise parent volunteer to help put programs onto the support class computers
Will contact Kim to advise when I will be in next.
Efthimiou
Kathy Efthimiou
Require external drive for back up of datacard ID card production. Datacard needs to be on stand alone machine, remove from network. Please DO not commence without consulting Kathy and Wendy. We would like Datacard technician assisting process to avoid the technical glitches we keep having.
med
Kelly to email Kathy to advise when she will next be in.
Languages
1. RISC on her computer
2. Printer access from her school computer
3. DET Portal "APPLICATIONS" page needs to have School Rose Bay Secondary College Terminal access
4. Vista instructions to be able to login into the Terminal server whilst at home.
5. Edval on her computer
blank blue screen
Mouse or Computer keeps freezing. I can't do any demos to data project.
Many of these jobs are now complete. I presumed you or Robbie would update wiki. I will update fyi. K.Efthimiou
Clarke
staff room
It's pretty straight forward so give it a go yourself.
Ray Payne
Efthimiou
This is not advisable on these 'low end' work stations.
How necessary is this?
The job has been completed by Robbie. Creative Arts are using with Yr 10-12 and i had high demand for use in library. It was only installed on a few computers initially but we installed on all the newer ones. K.Efthimiou
Efthimiou
Also available directly from microsoft.
Job completed by Robbie on 19 machines. I tried to download from microsoft to library machines in past and did not have permissions. Was successful downloading recently to library staff machines.
Efthimiou
K.Efthimiou
Efthimiou
Efthimiou
Efthimiou
Efthimiou
Efthimiou
Efthimiou
staffroom
Thanks Ray.
Doing Wiki management and accidentl
.